Frequently Asked Questions

 

How do I order signs?

Fill out and print form.  Do a simply sketch of how you want your sign to look. Email form to signzdirect@earthlink.net  If you have any elements you want to use (logo's or images) attached those with email.  An order must be generated before proofing can start. Credit card will be charged. We will email proof(s) in 48 hrs.  After approval we manufacture and ship within about 3 working days.

 

What if I already have a digital file?

Email your file. Once we receive we will pre-flight your file then email proof for approval. After approval we manufacture and ship within about 3 working days.

You may email direct to us with files as large as 10 megs.  Larger files send via WeTransfer.com

Do you have templates?

Yes.  If you are creating your file let us know and we will forward template(s) and instructions.

 

What type of digital files do you accept?

Best file types Illustrator .ai or .eps we also accept high res jpegs and .pngs

Is every item custom printed?

Yes, everything we make or print is custom and can not be returned for credit or exchange.

 

How do I pay?

When you fill out order form, there will be a section to complete with credit card information. We accept VISA®, MASTERCARD®  and AMERICAN EXPRESS®

 

 

Cancellation

All cancellations must be submitted via email within 24 hours of ordering.

Orders can't be canceled after production has begun.

 

Refunds

No refunds on orders after 30 days.

Orders not completed or claimed after 6 months will be forfeited.

 

Restocking Charges?

If frames, stands or displays are ordered and or held back from sale, then canceled, there is a 30% restocking charge, plus any special handling charges.

Any orders canceled after proofing has begun will incur a 25% restocking charge.

All other non-printed items returned will incur a 25% restocking charge.

Allow 7 - 10 days for refunds to be processed.

 

Damaged Product

Any damage, defective or missing products must be reported with in 48 hours of delivery to make claim.

 

Replacement Product

Any damaged or defective products must be returned within 5 days to quality for replacement.