Frequently Asked Questions

 

How to Order Signs​

1. Complete the Order Form
   Fill out and print the order form.

2. Design Concept
   Include a simple sketch showing how you’d like your sign to look.

3. Send Your Order
   Email the completed form to: signzdirect@earthlink.net
   If you have any logos or images you want included, please attach them to the email.

4. Order Processing

   • A valid order must be received before we can begin any proofing.

   • Credit card will be charged at the time of order.

5. Proofing & Production

   • You will receive a proof within 48 hours.

   • After you approve the proof, we manufacture and ship your order within approximately 3 business days.

 

What if I already have a digital file?

Email your file. Once we receive we will pre-flight your file then email proof for approval. After approval we manufacture and ship within about 3 working days.

You may email direct to us with files as large as 10 megs.  Larger files send via WeTransfer.com

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Do you have templates?

Yes.  If you are creating your file let us know and we will forward template(s) and instructions.

 

What type of digital files do you accept?

Best file types Illustrator .ai or .eps we also accept high res jpegs and .pngs

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Is every item custom printed?

Yes, everything we make or print is custom and can not be returned for credit or exchange.

 

How do I pay?

When you fill out order form, there will be a section to complete with credit card information. We accept VISA®, MASTERCARD®  and AMERICAN EXPRESS®

 

 

Cancellation

All cancellations must be submitted via email within 24 hours of ordering.

Orders can't be canceled after production has begun.

 

Refunds

No refunds on orders after 30 days.

Orders not completed or claimed after 6 months will be forfeited.

 

Restocking Charges?

If frames, stands or displays are ordered and or held back from sale, then canceled, there is a 30% restocking charge, plus any special handling charges.

Any orders canceled after proofing has begun will incur a 25% restocking charge.

All other non-printed items returned will incur a 25% restocking charge.

Allow 7 - 10 days for refunds to be processed.

 

Damaged Product

Any damage, defective or missing products must be reported with in 48 hours of delivery to make claim.

 

Replacement Product

Any damaged or defective products must be returned within 5 days to quality for replacement.